Thank you for choosing itsavvy.in, operated by Avax Digital Solutions. This Shipping Policy explains our shipping terms for physical products, such as laptops and gadgets, ordered through our website (www.itsavvy.in). Please read this policy carefully to understand shipping times, costs, and related details.
1. Shipping Destinations
1.1. Domestic Shipping: We currently ship within India. Shipping services are available across major cities and regions. Availability may vary based on the customer’s location.
1.2. International Shipping: At this time, we do not offer international shipping.
2. Processing Times
2.1. Order Processing: Orders are processed within 1-3 business days after payment confirmation. During high demand periods or holidays, processing times may be slightly longer.
2.2. Business Days: Orders are processed Monday to Friday, excluding holidays.
2.3. Order Confirmation: Once an order is placed, an order confirmation email with tracking details (if applicable) will be sent when the order is processed.
3. Shipping Methods and Delivery Times
3.1. Standard Shipping: Delivery times for standard shipping range from 3-7 business days, depending on the delivery location. Remote areas may take longer.
3.2. Express Shipping: Express shipping is available for select products and locations. Delivery via express shipping typically takes 1-3 business days. Additional charges apply.
3.3. Delivery Delays: Delivery timelines are estimates. Unforeseen circumstances, such as natural disasters, public holidays, or transportation strikes, may impact delivery times. Customers will be notified if delays occur.
4. Shipping Costs
4.1. Standard Shipping Charges: Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the package.
4.2. Free Shipping: Occasionally, we may offer free shipping promotions. Free shipping terms will be noted on the website at the time of promotion and may apply only to standard shipping.
4.3. Express Shipping Charges: Charges for express shipping are calculated separately and shown at checkout, based on the destination and weight of the package.
5. Order Tracking
5.1. Tracking Information: Once your order has shipped, a tracking number will be provided via email. You can use this tracking number to monitor your package’s status on the carrier’s website.
5.2. Tracking Updates: Please allow up to 24 hours for tracking information to become available on the carrier’s website.
6. Undeliverable Packages
6.1. Incorrect Address: Please ensure the shipping address is correct at checkout. We are not responsible for undeliverable packages due to incorrect addresses.
6.2. Unsuccessful Delivery Attempts: If delivery is attempted and the package is not received, the carrier may hold the package for a reattempt or return it to us. Additional shipping charges may apply if we need to reship.
6.3. Lost Packages: If a package is lost in transit, please contact us at info@itsavvy.in. We will work with the carrier to investigate and resolve the issue.
7. Damaged or Defective Items
7.1. Damaged Items: If your item arrives damaged, please contact us within 48 hours of receiving the package. Include a description and photos of the damage in your email.
7.2. Defective Items: For defective products, please contact us within 7 days of receipt. We will provide guidance on how to return or exchange the defective product.
7.3. Return Process for Damaged or Defective Items: We will cover the shipping costs for returning defective or damaged items, provided the issue is reported within the specified timeframe.
8. Changes to This Shipping Policy
We may update this Shipping Policy periodically. Updates will be posted on this page, and the “Effective Date” will be updated accordingly.
9. Contact Information
For any questions about this Shipping Policy, or to inquire about an order, please contact us at:
itsavvy.in
Owned by Avax Digital Solutions
Park Grandeura, Sector 82, Faridabad, Haryana, 121002
Phone: 9953113366
Email: info@itsavvy.in
Thank you for choosing itsavvy.in. We appreciate your business and are dedicated to ensuring a smooth and timely delivery of your order.
