Refund Policy

Effective Date: [23rd of july , 2025]

Thank you for shopping with itsavvy.in by Avax Digital Solutions. We strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the terms for refunds, returns, and exchanges for our digital products, physical products, and services.

1. General Refund Terms

1.1. Refunds are issued based on the specific type of product or service purchased, as outlined below.

1.2. To request a refund, please contact us at info@itsavvy.in within the eligible timeframe, including your order number and the reason for your request.

1.3. Refunds are processed to the original payment method. Please allow 5-10 business days for the refund to appear in your account after it is approved.

2. Digital Products (Courses, Premium Themes, Plugins)

2.1. Digital Courses: Due to the nature of digital content, courses are non-refundable once accessed. We offer refunds only if you haven’t accessed the course material and request a refund within 7 days of purchase.

2.2. Themes and Plugins: Refunds for themes and plugins are eligible if:

• The product has a technical issue or defect that prevents it from functioning as advertised, and our support team is unable to resolve it.
• You request a refund within 7 days of purchase and have not downloaded or activated the product.

2.3. Non-Refundable Situations for Digital Products:

• Change of mind after downloading or using the product.
• Incompatibility with third-party software or systems outside itsavvy.in’s control.

3. Physical Products (Laptops and Gadgets)

3.1. Refund Eligibility: Refunds or exchanges are allowed for physical products if:

• The product is defective or damaged upon arrival.
• You notify us within 7 days of receiving the product.
• The product is returned in its original condition, including packaging, accessories, and any documentation.

3.2. Non-Refundable Situations for Physical Products:

• Products damaged due to misuse or mishandling.
• “As-is” or refurbished items, where returns are subject to the terms of sale at the time of purchase.
• If the product is returned incomplete or with missing parts.

3.3. Return Shipping: Customers are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Services (Web Design, Development)

4.1. Web Design and Development Services: Due to the time and effort involved in custom work, refunds for design or development services are generally not offered once work has begun. However, refunds may be considered if:

• The project is canceled by itsavvy.in due to unforeseen circumstances.
• A request is made before the start of any work and within 7 days of payment.

5. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email info@itsavvy.in with your order number, purchase date, and a detailed reason for the refund request.
2. Assessment: Our support team will assess the eligibility of your request based on the conditions above and may request additional information.
3. Approval and Processing: If approved, your refund will be processed within 5-10 business days. You will receive confirmation of the refund via email.

6. Changes to This Refund Policy

We may update this Refund Policy as needed to reflect changes in our products or services. The updated policy will be posted on this page with an “Effective Date.”

7. Contact Information

For further assistance or inquiries regarding refunds, please reach out to:

itsavvy.in
Owned by Avax Digital Solutions
Park Grandeura, Sector 82, Faridabad, Haryana, 121002
Phone: 9953113366
Email: info@itsavvy.in

Thank you for choosing itsavvy.in. We are dedicated to ensuring a positive experience with our products and services and will do our best to resolve any issues in a fair and timely manner.